Return/Refund Policy

IMPORTANT NOTE:

We recommend making sure of your order before placing it to avoid any unnecessary hassle.

You can email us to change size/colour (based on availability) if we have not fulfilled your order yet. However, no changes can be made once your order has been fulfilled and shipped out of our warehouse.

We will not cancel any orders once the order is confirmed.

You have 14 days from the date of delivery to email us at plutodreamsclothing@gmail.com to request a return or exchange. 

If 14 days have gone by since your purchase, unfortunately, we CANNOT offer you a return or exchange.

Exchanges
We do not exchange items unless the original product was incorrectly shipped or defective. We do not accept any other reasons (ie. personal reasons) for exchanges and will not send over a replacement. Please make sure of your items before placing your order (!!!!)

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Returns
Returns will only be accepted in exchange for STORE CREDIT ONLY. 

Please email plutodreamsclothing@gmail.com to process your refund.

If your request is approved, you’ll be sent a store credit code via. email.

To be eligible for a return, your items must be unworn, unwashed, and in its original condition, with all tags attached.

*Please note you will be responsible to pay for return shipping costs. The original shipping cost is non-refundable as we've incurred the cost to ship the items to you already.

We strongly suggest purchasing a return label that has tracking if your order value is high (in case your package gets lost) We will not be liable for any lost return packages. 

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Damages and Issues
No matter how much care we put into our pieces, factory defects are unavoidable and we're not perfect (it happens—we're so so so sorry!) Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you've received the wrong item. We will evaluate the issue with photos and make it right for you, don't worry :)

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Sale Merchandise

All sale and discounted items are FINAL sale.

Lost/Stolen Packages

If your package has been "stuck" in the same spot for a few days, it could just be a courier delay.

However, please contact us immediately if your package has not arrived within 2 weeks after your tracking has stated that the package had been "delivered".

If the shipping address was inputted correctly on our end (from what you provided us), we will not be liable for any lost/stolen packages as we've fulfilled our responsibility of shipping out your order.